Home » Reviews
Reviews
-
Technician was on time and got right down to business cleaning the unit. As he took it apart, he explain to me the parts of the unit and it’s operation.... read more He explained how to take it off without doing any damage. He also spent time with me explaining how to use the controller. This was the first time we had an opportunity to have some insight about the fireplace unit from fireplace warehouse. When the technician was done he cleaned up thoroughly and left. Very friendly. Good pricing.
November 7, 2023We recently had a fan installed in our Napoleon fireplace. We experienced a very distinct humming sound that was so annoying we could not use the fan on the fireplace.... read more Bob came out and understood our concerns, spending time adjusting the fan and eventually changing it out with a different design. It worked! We are very pleased with the follow up on this issue and their willingness to have a satisfied customer. Thank you Bob!
November 7, 2023 -
Our sales rep, Cameron, was super helpful in making sure we had everything we needed for our new fireplace. The lead installer, Richard, came out to our house several... read more times to make sure everything was being done right. Overall a great experience and our new fireplace is awesome!
September 7, 2023I purchased my Napoleon charcoal grill from Fireplace Warehouse and as a chef, it's my favorite grill. Faye was a delight to work with!
August 26, 2023Dear Joe: As a builder, developer, and consultant, it has been an absolute pleasure working with you for seven years! You are bright, intelligent, caring, and savvy always... read more taking an interest in helping me and my referrals with the best selection of products, installation, and customer service placing you and your company in my foremost positive thoughts daily as an excellent provider of fireplaces, BBQ grilles, fire pits and so much more! You have made Fireplace Warehouse into an extraordinary company in Colorado and Texas! I look forward to a continued exceptional relationship with you and your associates! You have taught the construction industry that purchasing is not just about the lowest price, it's more about a fair price combined with excellent attention to detail - service, installation, warranty, and exceptional customer service throughout the transaction and after! Keep up the fabulous work!
August 24, 2023 -
Great experience working with Cam. G! Very knowledgeable and great customer service. Highly recommend seeing him if you are in need of a fireplace or grill!
August 7, 2023joe womack
July 28, 2023I have purchased two fireplaces from the fireplace warehouse. Both of the installs went. Super smooth. We had one in our upstairs living room, and one in our family room.... read more We got a linear Napoleon fireplace, which we love because you can change the colors of the LED and it really gives a lot of warmth. It naturally radiates the heat! We also got an additional fireplace in our family room that has a fan and heats up the whole area very nicely. We really appreciated our sales help from Bob Khan, and all of the service we received The installers came and cleaned everything up when they were done. We really appreciated the job.
July 28, 2023 -
Great experience purchasing and picking up our new fireplace! Cameron made it very easy to get the right parts and communication was excellent. Can't wait to install the... read more new unit!
June 28, 2023Cam and the team at Fireplace Warehouse are unmatched. My fiancé and I aren't quite ready to complete our home renovations, but Cam was able to show us some options... read more and help answer all of our questions. We will definitely return when we are ready to purchase!
June 28, 2023We walked in and Cameron immediately welcomed us and didn’t make us feel pressured (as we’re accustomed to when entering a showroom). Rather he took his time with us, explaining... read more every display and their benefits. A fantastic experience, we will absolutely be using Fireplace Warehouse for our next job!
June 28, 2023 -
Fireplace Warehouse was the only place in town that we could find Napoleon fireplaces that allowed us to mount a TV only 6 inches above the glass. Our design... read more was tricky, but they were very accommodating in working with us to figure out how to get the aesthetic we were looking for. We bought 4 units from Fireplace Warehouse, and all look & work great. I would HIGHLY recommend this company if you are looking for a high-end product & service at a reasonable price.
June 28, 2023When it comes to sourcing exceptional fireplaces for my interior design projects, Fireplace Warehouse is my go-to source. As an Boulder based interior designer, I've explored numerous fireplace companies online... read more and in the Denver, Colorado Springs, and Fort Collins areas, but none have impressed me quite like Fireplace Warehouse. Their wide selection of fireplaces for sale effortlessly integrates with any room's decor, allowing me to enhance my clients' spaces with ease. What sets them apart is their unwavering commitment to both aesthetics and quality, ensuring that the fireplaces I choose not only elevate the visual appeal but also provide long-lasting durability. From their gas fireplaces and electric fireplaces to wood-burning stoves, pellet stoves, fireplace inserts, outdoor fire pits, and patio fireplaces, Fireplace Warehouse offers a diverse range of options to fulfill the unique preferences of my clients. With their exceptional products and top-notch customer service, (thank you Ann Burns!) they have become my trusted partner in creating remarkable fireplace installations.
June 28, 2023 -
We worked with Cameron Gillett on the purchase of our Jotul Fireplace and had a great experience with him. He was responsive and knowledgable and we had a smooth and... read more positive experience with him and the store. We would go back to them in the future .
June 28, 2023 -
Fireplace warehouse helped me after I lost my home in the Marshall Fire. I needed someone to come up to finish final set up prior to inspection and their owner,... read more Bob, personally came up to my home on a Saturday and his day off to take care of this and get me through that inspection. He was incredibly kind and went above and beyond to help!
January 1, 1970